Cyber and Field Technician Specialist

Job Description

Company: Intermax Pty Ltd 

Location: 15 – 25, Husseys Lane, Warrandyte, Vic 3113, Australia


Position Summary: 

Intermax Pty Ltd is seeking a dedicated and motivated individual to join our technical support team as a Cyber and Field Technician Specialist—provide critical on-site technical assistance, maintenance, and support to our valued clients. Our ideal candidate is someone with a strong technical aptitude, excellent problem-solving abilities, and a customer-centric approach.

This role offers a hands-on learning experience with potential for career advancement within the company.


Workplace:

  • Onsite 

Job Type:

  • Full Time 

Key Responsibilities:

  • Travel  to client locations to perform installations, troubleshooting, and maintenance of hardware and software systems.
  • Diagnose and resolve technical issues, ensuring effective solutions.
  • Deliver outstanding customer service, addressing client inquiries and concerns promptly.
  • Collaborate with internal teams to coordinate field operations and project implementation.
  • Maintain detailed records of service activities and manage inventory accurately.
  • Stay informed about industry trends and technologies to continuously improve your knowledge and skills.
  • Respond to emergency call-outs and manage basic administrative tasks.
  • Deploy remote updates to mobile and fixed devices for customers.

Qualifications:

  • Diploma, Advanced Diploma of higher; relevant technical certifications preferred.
  • Two (2) years of proven experience as a Field Technician or similar role is desirable.
  • Proficiency in troubleshooting, repairing, and maintaining hardware and software systems.
  • General knowledge of networking concepts, protocols, and equipment.
  • Excellent communication and interpersonal skills, with the ability to explain technical
  • Concepts to non-technical users.
  • Strong problem-solving skills and ability to work independently or as part of a team.
  • Valid Driver’s License and willingness to travel to various client sites.
  • Flexibility to work outside regular business hours if required.
  • Engineering degree in electrical or electronic engineering
  • Graduate Diploma in Cyber Security

Physical Requirements:

  • Ability to lift and carry heavy equipment.
  • Comfortable working from heights and in various environmental conditions.
  • Willingness to travel interstate and overseas if required.

Certifications (Required):

  • Cisco Certified Cyber Operations
  • Cisco Routing and Switching
  • Network Security Associate NSE 1 and NSE 2

Remuneration & Benefits:

  • Salary Package: $85,000 (Including Superannuation)
  • Full-time, Permanent;
  • Company-maintained vehicle;
  • Subsidized or company-provided phone;
  • Company computer
  • AND MORE!

Application Instructions

Interested candidates are invited to submit their resume and cover letter to careers@intermax.com.au

Please include “Field Technician Application – [Your Name]” in the subject line.
Important Details to Remember:
  • Forward an up-to-date copy of your CV and attach a letter no more than 200 words explaining why you are the most suitable candidate for this role.
  • If a suitable applicant is not found the position will be advertised again.
Intermax is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, age, or any other classification protected by Federal, state, or local law.

Kindly note that we will only be able to reach out to candidates who successfully match the required criteria. Thank you for your application.

Join our team and play a key role in delivering exceptional technical support to our clients!

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Click the link below to submit your Job Application