Field Technician

Job Description

Company: Intermax Pty Ltd 

Location: 15 – 25, Husseys Lane, Warrandyte, Vic 3113, Australia


Position Summary: 

Intermax Pty Ltd is currently seeking a dedicated and motivated undergraduate student to join our technical support team as a Field Technician.

This role presents a unique opportunity for hands-on learning while pursuing your studies, with the potential for a full-time role upon degree or diploma completion.

As a Field Technician, you will provide essential on-site technical assistance, maintenance, and support to our valued clients, specializing in barcode scanners, mobile computers, printers, and Wi-Fi equipment. We are looking for an individual with strong technical aptitude, exceptional problem-solving skills, and a customer-centric approach.


Workplace:

  • Hybrid (Onsite & Remote)

Job Type:

  • Part time (Min. of 20 hours/week)

Key Responsibilities:

  • Travel to client locations to perform installations, troubleshooting, repairs, and maintenance of hardware and software systems.
  • Diagnose and resolve technical issues, identifying root causes and implementing effective solutions.
  • Provide excellent customer service by addressing client inquiries and concerns in a professional and timely manner.
  • Collaborate with internal teams to ensure efficient coordination of field operations and project implementation.
  • Document all service activities, including work performed, solutions applied, and customer interactions, in detailed service reports.
  • Maintain accurate inventory records of equipment and tools used during on-site visits.
  • Stay updated with the latest industry trends, technologies, and best practices to enhance technical knowledge and skills.
  • Emergency Drop offs and call outs.
  • Basic administration tasks.

Qualifications:

  • High school diploma or equivalent; relevant technical certifications preferred.
  • Proven experience as a Field Technician or similar role is desirable.
  • Proficiency in troubleshooting, repairing, and maintaining hardware and software systems.
  • General knowledge of networking concepts, protocols, and equipment.
  • Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
  • Strong problem-solving skills and ability to work independently or as part of a team.
  • Valid driver’s license and willingness to travel to various client sites.
  • Flexibility to work outside regular business hours if required.

Jobs Requirements:

  • Printer Services
  • Network/WIFI support – includes Cisco controller at WW
  • Preconfigure and installation assistance of new WIFI
  • Preconfigure of Android RF Terminals
  • Preconfigure and assembly of Vehicle mount RF Terminals
  • System Creation within office of all procedures
  • Drop off and pickups when required (seldom)
  • Backup of basic Telnet/Modernisation/Voice Solutions
  • Testing and configuration of Repair Hardware Pre/Post
  • Video creation of basic setups or issue resolving
  • Basic BV TRAINING for support
  • Remote Management assistance and reporting

Physical Requirements:

  • Ability to lift and carry heavy equipment.
  • Ability to work from heights
  • Comfortable working in various environments, including outdoor and potentially adverse conditions.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Travel allowance and reimbursements for field visits/car usage.
  • Company phone and laptop.

Application Instructions

Interested candidates are invited to submit their resume and cover letter to careers@intermax.com.au

Please include “Field Technician Application – [Your Name]” in the subject line.
Important Details to Remember:
  • Forward an up-to-date copy of your CV and attach a letter no more than 200 words explaining why you are the most suitable candidate for this role.
  • Applications must be received by close of business 14-09-2023.
  • If a suitable applicant is not found the position will be advertised again.

Kindly note that we will only be able to reach out to candidates who successfully match the required criteria. Thank you for your application.

Join our team and play a key role in delivering exceptional technical support to our clients!

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