Return Merchandise Authorisation (RMA) for Socket Products
In order to send in your defective/faulty hardware for repair or replacement, you will need a Return Merchandise Authorisation (RMA) number.
Ensure that your account contains your correct shipping/contact information in your profile.
Open a New Support Ticket, select the product you would like an RMA for, enter a brief description of the problem and our Technical Support Staff will respond accordingly. You will receive an RMA via email and the address to ship your product.
Is your product still under warranty?
If you would like to see if your product is still covered under warranty, please enter your products serial number into our warranty Checker;
IF YOU HAVE ANY ISSUES IN LOGGING AN RMA – USE THE “CONTACT US FORM” LISTED UNDER THE “ABOUT US” TAB ON THE SOCKET MOBILE WEBSITE!
Complete all fields in the form and include your products Serial Number in the comments field – a Socket representative will contact you.
If your product is no longer covered under warranty, repair fee’s may apply. The fees are determined once the defective/faulty product has been received by our RMA department. You will be contacted via email or phone with a quote before any repair work is completed.
Please Note: A service fee is payable for all rejected quotations to cover the work in diagnostics and reassembly. This fee is $75.00 Ex GST AUD. and is payable prior to the return of your item.