Third Wave Power warrants the device against defects in materials and workmanship under normal use. The warranty period is 1 year for the device and 6 months for the batteries from the date of original purchase. During the warranty period, if a defect arises, and you follow the instructions below for submitting a warranty claim, we will, at our option, either (i) repair the device using either new or refurbished parts or (ii) replace the device with a new or refurbished unit. This limited warranty applies to any repair, replacement part or replacement device for the remainder of the original warranty period or for 30 days, whichever period is longer. All replaced parts and devices for which a refund is given shall become property of Third Wave Power. This limited warranty applies only to hardware components of the device that are not subject to accident, misuse, neglect, fire or other external causes, unauthorized use, alterations or repair, or commercial use.
Submitting a warranty claim
Valid warranty claims are generally processed through the point of purchase during the first 30 days after purchase; however this may vary depending on where you purchased the device – please check with your reseller.
To claim warranty, please email a copy of your purchase receipt along with the model and serial number of the device and a description of the technical problem here
If our customer support team determines that a higher level of support is required and you need to return the device for repair or replacement, we will issue you with a Return Material Authorization (RMA) number. You will need to provide a copy of this RMA number with the returned unit to our service department.
Please Note: A service fee is payable for all rejected non warranty quotations to cover the technical labour in diagnosis and reassembly. This fee is $75.00 Ex GST AUD. and is payable prior to the return of your item.
Please feel free to call our service department prior to commiting your item for repair if you are unsure on how best to proceed.