Trading Terms and Conditions

All Purchase Orders.

Please fax or email any orders with all necessary information. Your order must show:

  • Company Name & Contact
  • Telephone & Fax numbers
  • Invoice & Delivery Address
  • Special Delivery Instructions (i.e. required by date, or different invoice/delivery address)
  • Order Code, Quantity & Price for each item
  • Any special requirements or customizations
  • Method of Payment
  • Freight Charge instructions

Trading Terms

Payment terms are COD without prior arrangement. Orders cannot be processed without one of the following actions:

  • Company or bank cheque received with order
  • Funds directly deposited into Intermax’s Bank Account & deposit slip faxed or E-mailed
  • Authorised Master Card, Visa or AMEX Card payment details noted on the invoice. (Bank surcharge applies to all credit card payments).

The Customer undertakes to pay Intermax Pty Ltd (“Intermax’’) the agreed price(s) for goods and/or services supplied by Intermax within the terms agreed, or if no terms for payment is specified, no later than 30 days from the date of invoice. Sales will be made subject to Intermax’s Standard conditions of sales. In consideration of Intermax supplying credit facilities, it is agreed as follows: Credit must be approved. Title and property in the goods sold shall remain with Intermax until such time as full payment is made to Intermax. If payment terms are continually not met or an account is left overdue by more than two months without special arrangements with Intermax then the customer will be placed on credit hold until full payment is made. Once a customer is placed on credit hold all trading terms are cancelled and the applicant becomes strictly COD. In the event that the customer fails to make payment for the goods in accordance with the terms of this contract then Intermax shall have the right to recover the goods or costs from the customer.

Delivery and Freight

Intermax Pty Ltd will make every effort to meet quoted delivery dates. However, Intermax Pty Ltd will not be liable for its failure to meet such delivery date(s) & this will not be an acceptable ground for order cancellation. Where stock is available & orders are received by 10.00 AM they will be sent the same day for next day delivery, where payment or accounts are in order. Freight will typically be charged at current rates. Freight is based on weight, size and delivery location & confirmation should be sought if there is any doubt

Delays in Performance

Intermax will not accept liability for any delay in performance due to unforeseen circumstances or causes beyond its control.

Cancelled Orders

Any order(s) to be cancelled should be advised immediately by faxing or e-mail to sales@intermax.com.au an amended order clearly showing “CANCELLED”.
A 15% re-stocking fee may apply for goods specially ordered. For customised orders, Orders CANNOT be cancelled once changes have been made.

Returned Goods

Goods for return must be returned within 7 days of the date of Invoice in original packaging in as new condition. Goods returned NOT in new condition, customised or after 21 days, will not be accepted for refund.

Warranty

All Goods carry a minimum twelve month (12), return to base, parts and labour warranty unless otherwise stated by the manufacturer. Damage caused by misuse or abuse, electrical damage due to power fluctuations such as surges or spikes, incompatible
consumables or software, are not covered under warranty. Consumables or incorrect operation of any Goods according to the Manufacturer’s recommendations are not covered under warranty. Proof of purchase is to be supplied with all warranty claims.
Unless otherwise stated in writing. Some parts such as cables, batteries, print heads, software or other parts specified the manufacturer may have limited cover and are excluded from the manufacturer’s warranty.

Extended Warranty

Refer to manufacturers Extended Warranty Terms and Conditions

Pricing

All prices shown exclude GST & freight unless specified. Pricing is valid in quotations for 7 days from sent date. Pricing is subject to change without notice.

Service

Equipment repairs

Any goods being returned to Intermax for service require an RA number prior to shipping from www.intermax.com.au The RA number and return address should be clearly marked on the packaging or on any paperwork accompanying the goods.

Warranty repairs

All Equipment under warranty will incur a $40.00 Ex GST handling fee and all related freight charges.
You are required to enclose the original invoice marked as “returned goods” with the goods being returned.
All goods that are covered by a return to base warranty can be returned back direct to the manufacturer to avoid this fee.
Reconfiguration of equipment will incur a $75.00 Ex GST and a return freight fee will apply – normally $20.00 Ex GST.
Should a Warranty item be diagnosed as NO FAULT FOUND in testing – items are subject to a minimum service fee of $80.00 Ex GST plus return freight, normally $20.00 Ex GST. Please ensure that items returned have been properly tested or this service labour/Freight fee will apply.

Extended warranty repairs.

All goods that are covered by an extended return to base warranty and express turnaround time unless otherwise specified are to be returned back direct to the manufacturer.
Any goods returned to Intermax will incur a $40 Ex GST handling fee and all related freight charges.
Reconfiguration of equipment will incur a $75.00 Ex GST and a return freight fee will apply – normally $20.00 Ex GST.
Should an extended warranty item be diagnosed as NO FAULT FOUND in testing – items are subject to a minimum service fee of $80.00 Ex GST plus return freight, normally $20.00 Ex GST. Please ensure that items returned have been properly tested or this service labour/Freight fee will apply.

Out of warranty repairs

A purchase order is required with the RA number requests, to cover the minimum quote fee and freight.
All repairs are quoted at the current hourly rate of $140.00 Ex GST with a minimum repair charge of $80.00 Ex GST.
If you require a quote for repair a minimum charge of $80 Ex GST is applicable, please specify if a quote is required at the time of requesting your RA number.
Reconfiguration of equipment will incur a $75.00 Ex GST.

Should a service item been diagnosed as NO FAULT FOUND in testing – INCLUDING WARRANTIES items are subject to a minimum service fee of $80.00 Ex GST plus return freight, normally $20.00 Ex GST. Please ensure that items returned have been properly tested or this service labour/Freight fee will apply.
Should a repair quotation be rejected; the minimum service fee of $80.00 Ex GST will be immediately payable, plus the cost of return freight. Rejected quotation items will only be held for 60 days for the return to customer. Failure to pay the inspection fee will result in the goods being disposed of and the customer credit account being suspended. Failure to reply to quotations within 60 days will result in the goods being disposed of and credit accounts being suspended.

Equipment configuration.

The configuration of equipment to suit customer’s individual requirements is not included with equipment repairs.
Any customisations to the standard configuration of products will be charged at a minimum of $75.00 Ex GST per unit.

Onsite service

Is available in Melbourne metro areas for $220.00 Ex GST call out fee – includes first hour onsite and travel. $140 Ex GST for every subsequent hour on site. Areas outside of Melbourne metro will need to be quoted or will incur an $80.00 per hour travel time additional to the callout fee.

Software

Any software development will require a deposit of 40% of the total price with receipt of Purchase Order, prior to work commencing. Cancellation of this order once work is commenced will result in all or part of this deposit being forfeited. Programming is charged at $140.00 per hour excluding GST, and a minimum of 1 hour.
Packaged third party Software cannot be returned once opened.

Terms and conditions of Software use

Software packages are strictly single user licensed unless otherwise specified. To Load software on multiple systems, additional licences must be purchased, or written permission must be attained from Intermax. In no event may you transfer, assign, rent, lease, sell or otherwise dispose of the SOFTWARE on a temporary basis. You may not transfer the SOFTWARE to anyone without the written consent of Intermax. You may not distribute copies of the SOFTWARE or accompany written materials to others. Intermax shall not be liable for any direct, indirect, consequential or incidental damages (including damages for loss of business profits, business interruption & loss of business information) arising out of the use or inability to use the product.

Software Support

Software phone support on Intermax products is available at on a pre-paid annual rate per product. In some cases, a level of phone support may be supplied with the delivery of a product.

Maintenance Contract

Maintenance contracts are deemed as accepted upon payment being received. In some cases, a final terms & conditions contract may need to be signed once the agreement is accepted (or payment has been received).

Customisations

Any customisations to the standard configuration of products will be charged at a minimum of $75.00 Ex GST per unit.